Free shipping will be made within 7 business days upon confirmation between 9am and 6pm (Mondays – Fridays, excluding Public Holidays)
Express shipping will be made within 3 business days upon confirmation between 9am and 6pm (Mondays – Fridays, excluding Public Holidays), at SGD30
We do not ship to restricted places such as military camps and Jurong Island
You will receive an email notification once your order is ready to ship.
All orders will require signature upon receipt.
There is no return and cash refund in any part or in full for items purchased
In the event if you change your mind of the item you purchase, you can exchange it for other items equivalent or higher value where a top up of the additional difference is required at our showroom, within 7 days upon receiving your items.
Shipping fees will not be refunded for exchanges.
Exchanged items must be in original condition, unused and not damaged in any way. All tags and original packaging must be fully intact.
INOVA Jewellery reserves the right to reject, at its sole and absolute discretion, any exchange request, if these conditions are not met.
In the unlikely event that you have received a defected item, please contact us at our Contact Us page within 3 days upon receiving your items.
